In order to save time before we start a demo, could you let me know if your software can do any of the following? 

- Catalog Resumes
- Keyword Search (are resumes searchable?)
- What file formats does it accept? Word? PDF?
- Can we upload multiple files (ex. Resumes) for the same record (person)?
- Customize Text Fields?
- Can we generate reports as Word or PDF and print them?
- Is it compatible with Outlook?
- What are your customer support hours? 
- I understand that ismartrecruit offers an installed, served based application (on premise). What is the cost of that for what we are hoping to do (mainly organizing resumes and applicants).
- Can we backup the database? 
- How does the multi-user function work? Is there a main administrator? Can user rights be restricted? 

What we are NOT looking for: HR or Payroll. We do not need these features. 

Regards,
Lanie