<p>A Conversational UX Writer designs clear, helpful and natural dialogue for chatbots, voice assistants and other conversational interfaces. The role requires collaboration with designers, product managers and engineers to shape user-centred conversations that meet accessibility and brand standards. Ideal candidates combine writing craft, UX thinking and data-led iteration to improve user journeys and reduce friction.</p>
<p>This job description outlines the role, duties and candidate requirements for a Conversational UX Writer within a product or digital team. It is intended for HR professionals, recruiters and staffing agencies seeking top candidates.</p>
<h2>Conversational UX Writer Job Profile</h2>
<p>The Conversational UX Writer creates tone, microcopy and conversation flows that feel natural and useful across chatbots, voice assistants and in-app messaging. They translate product intent into concise, user-friendly dialogue that supports task completion and brand voice.</p>
<p>Reporting to a lead content designer or product manager, the role requires iterative testing, cross-functional collaboration and an ability to balance commercial, technical and accessibility considerations when shaping conversational experiences.</p>
<h2>Conversational UX Writer Job Description</h2>
<p>A Conversational UX Writer is responsible for authoring and refining dialogue that guides users through tasks, answers queries and recovers gracefully from errors. This involves scripting interactions, writing prompts and confirmations, and designing fallback responses for edge cases. The writer must ensure consistency in tone of voice, clarity of intent and ease of use across channels.</p>
<p>Working closely with UX designers, researchers and engineers, the writer contributes to user flows, prototypes and acceptance criteria. The role demands user testing, analysis of conversational metrics and iterative content updates informed by analytics and qualitative feedback. Candidates should be adept at designing for voice as well as chat, and mindful of localisation and accessibility requirements.</p>
<p>The Conversational UX Writer also helps define content standards, tone guidelines and taxonomy for intents and utterances. They support onboarding of new features with launch copy, developer documentation and training materials for conversational models. Familiarity with conversational design tools, intent mapping and annotation processes is highly desirable.</p>
<h2>Conversational UX Writer Duties and Responsibilities</h2>
<ul>
<li>Write clear, concise and user-centred dialogue for chatbots, voice assistants and in-app messaging.</li>
<li>Collaborate with product, UX and engineering teams to integrate content into designs and prototypes.</li>
<li>Develop and maintain tone of voice guidelines, content patterns and conversational frameworks.</li>
<li>Create and test conversational flows, prompts, error messages and fallback strategies.</li>
<li>Conduct user research and usability testing to validate dialogue choices and iterate based on findings.</li>
<li>Analyse conversational metrics such as containment, fallback rate and user satisfaction to inform improvements.</li>
<li>Ensure accessibility, inclusivity and localisation best practice in all conversational content.</li>
<li>Document intents, utterances and slot values; support annotation and training of conversational models.</li>
<li>Work with legal and compliance teams to ensure copy adheres to regulatory requirements where necessary.</li>
</ul>
<h2>Conversational UX Writer Requirements and Qualifications</h2>
<ul>
<li>Bachelor's degree in English, Communications, Human Computer Interaction, Linguistics or related field, or equivalent practical experience.</li>
<li>Proven experience as a UX writer, content designer or conversational designer, ideally with chatbot or voice projects in production.</li>
<li>Strong portfolio showcasing conversational scripts, microcopy and user-centred writing samples.</li>
<li>Familiarity with conversational design tools and platforms such as Dialogflow, Rasa, Voiceflow or similar.</li>
<li>Understanding of natural language understanding concepts, intent mapping and utterance design.</li>
<li>Experience using analytics and user research to iterate on content decisions.</li>
<li>Excellent collaboration skills and experience working in agile product teams.</li>
<li>Knowledge of accessibility standards, localisation practices and plain English guidelines.</li>
<li>Attention to detail, strong editing skills and ability to manage multiple priorities.</li>
</ul>